January 28, 2019
I just wanted to thank you and your team for the EXCELLENT service you provided to the group yesterday evening. They had a wonderful time and raved about the delicious meal … service … ambience! Thank you so very much!
PS – and I “loved” the special touch of the mini-menu you printed up …. Very Nice! 😊
Thanks again for everything!
January 28, 2019
We could have a wonderful time at your restaurant yesterday.
Meals and service was wonderful, building is also very nice atmosphere, guests from Japan were able to enjoy so much. I definitely would like to suggest your restaurant to my friends.. Thank you.
July 2, 2018
I just wanted to thank you for your help with the rehearsal dinner for my son Steve and his wife Kirsten last Friday evening.
The food was excellent and the room worked perfectly. We received many compliments on the venue choice and are so happy we decided on Big Rock for this function. Without your help and advice this would not have been possible so I want to thank you again for all your long distance help and patience which made this successful event possible!
June 22, 2018
I am sorry that this has taken so long to write. A few weeks ago I brought my family up to Big Rock have Dinner in Dorothy’s section. My Mom and her best friend were in town from Up North so I wanted to bring them somewhere special to celebrate a belated Mother’s Day and our good friend Kathy’s 80th Birthday.
From start to finish your staff did an absolutely amazing job. The hostesses and Molly were great.
Dorothy was wonderful and made us all feel so very special especially my mom, Kathy, brother and sister-in-law. The Food and drink was awesome as usual.
We all went to the bar after dinner to have drinks with Allie and her staff afterwards, and as usual she did not disappoint. She is amazing at making people feel so comfortable and “loved”. Dottie and Allie even went out of their way on their own time to put beautiful flowers on our dinner table, which they then gave to my mom after dinner. Even YOU went out of your way to turn the lights down for me that were a little too bright were I was sitting………. it is all of these types of things that “add up” that complete the whole “experience” at Big Rock.
My Family was hugely impressed and had a wonderful time. They said that they felt like “rock stars”…… and that is all due to your staff (including the Valet guys)!
We all lead such busy lives, so it is very important to me to let you know that we are so grateful that we have a place to come where we are made to feel very special and can relax and unwind …….. and that is thanks to you and your staff.
We will always feel proud to bring any of our friends and family to Big Rock Chophouse.
Thank you again to you and your staff,
June 21, 2018
I would like to thank you and your team, for what was a very difficult day for our family. Your staff was so welcoming and make the day a lot easier for our family. Again your restaurant hit a home run.
June 9, 2018
I want to take this time to thank you for all your help on the party. In a word, it was wonderful. The food was most impressive, from the shrimp and ahi tuna to our steaks and salmon. That birthday cake was one of the best, and the ganache was pure fudgy. Plentiful was the word of the night at the party!
But I would especially like to take this time to thank the true hit of the party: Aaron. What a consummate pro! Up and down and up and down those stairs with drink orders. Our party members felt at ease asking him for things and they never sensed any exhaustion or irritation because there was only pleasure on his face and in his voice. Employees like this can make or break a party experience. We returned to my daughter’s house for the post party and everywhere could be heard, unsolicited, praise for Aaron’s service to our group. It is my hope that you will share this praise with Aaron, and most importantly, with your management and owners.
Again, a big thanks,
May 17, 2018
I just wanted to thank you for helping put together the luncheon last Thursday for our group. Everyone enjoyed themselves, the food the ambiance and the wait staff was all terrific as to be expected.
Thank you for pulling it all together.
– Michelle Gallette
December 16, 2017
Hosted a team Christmas party in the tunnel (previous life was access to the train platforms). The overall ambiance (old train station) is nice especially with the holiday decorations. Our server was appropriately professional while friendly. He knew his wine(s) or sought out answers. The food was very good. Overall a nice evening although on the costly side.
– Ken V.
August 30, 2017
Vera and the staff at Big Rock,
I Just wanted to express my deep gratitude for the most EXCEPTIONAL service from your staff. My husband threw me a last minute 10 person dinner party last Saturday the 12th and everything was phenomenal! Allie was amazing as always as she took wonderful care of all of our guests and made us all feel really special. Phil was our awesome server and he was so great as well! I would also like to compliment the kitchen staff and pastry chef….. all the food and my cake was AMAZING!!
After our dinner we went up to got rocks and continued to receive awesome service from your staff up there (Jorge, Heather, Tony), they really made us all feel so comfortable and appreciated.
Last but not least, a shout out to your Valet Company, even though we Uber now, it is so refreshing that they still give us the warm and friendly greeting when we arrive and leave your establishment.
For all of the reasons I have stated above….. this is why we choose to and will continue to entertain our friends, family and our customers at Big Rock. Keep up the great work!
Once again, Thank you so very much to you and all your staff for continuing to make our experience at Big Rock so special and enjoyable!
September 11, 2015
John Brown, one of your staff, was absolutely stellar in helping me when I suddenly became very ill on Saturday Sept 5th at about 8:30pm on the patio of your restaurant. He reassured me, and brought a wet cool cloth and water, asked the supervisor to arrange transportation back to my hotel, all without disturbing the event I was attending. (Colburn/Schoenbach rehearsal dinner for wedding season) I am SO grateful, and was afraid I would need an ambulance, but recovered pretty quickly after being nauseous – one of the restaurant’s valets drove me to the Townsend hotel and he was also polite and caring. I was traveling alone from Boston, and have the highest praise for your staff who took care of me in MI! Fortunately, I was fine the next day as a wedding guest. Please extend my warm thanks to all, esp John B.
We are proud to have been recognized over the years with the following awards for our culinary and service excellence.
Norm and Bonnie LePage Named into the 2016 Honorary Member Induction of the American Culinary Federation’s Michigan Chefs de Cuisine
Executive Pastry Chef Eric Voigt Named 2015 Pastry Chef of the Year – American Culinary Federation’s Michigan Chefs de Cuisine Association