June 9, 2018
I want to take this time to thank you for all your help on the party. In a word, it was wonderful. The food was most impressive, from the shrimp and ahi tuna to our steaks and salmon. That birthday cake was one of the best, and the ganache was pure fudgy. Plentiful was the word of the night at the party!
But I would especially like to take this time to thank the true hit of the party: Aaron. What a consummate pro! Up and down and up and down those stairs with drink orders. Our party members felt at ease asking him for things and they never sensed any exhaustion or irritation because there was only pleasure on his face and in his voice. Employees like this can make or break a party experience. We returned to my daughter’s house for the post party and everywhere could be heard, unsolicited, praise for Aaron’s service to our group. It is my hope that you will share this praise with Aaron, and most importantly, with your management and owners.
Again, a big thanks,
May 17, 2018
I just wanted to thank you for helping put together the luncheon last Thursday for our group. Everyone enjoyed themselves, the food the ambiance and the wait staff was all terrific as to be expected.
Thank you for pulling it all together.
– Michelle Gallette
December 16, 2017
Hosted a team Christmas party in the tunnel (previous life was access to the train platforms). The overall ambiance (old train station) is nice especially with the holiday decorations. Our server was appropriately professional while friendly. He knew his wine(s) or sought out answers. The food was very good. Overall a nice evening although on the costly side.
– Ken V.
August 30, 2017
Vera and the staff at Big Rock,
I Just wanted to express my deep gratitude for the most EXCEPTIONAL service from your staff. My husband threw me a last minute 10 person dinner party last Saturday the 12th and everything was phenomenal! Allie was amazing as always as she took wonderful care of all of our guests and made us all feel really special. Phil was our awesome server and he was so great as well! I would also like to compliment the kitchen staff and pastry chef….. all the food and my cake was AMAZING!!
After our dinner we went up to got rocks and continued to receive awesome service from your staff up there (Jorge, Heather, Tony), they really made us all feel so comfortable and appreciated.
Last but not least, a shout out to your Valet Company, even though we Uber now, it is so refreshing that they still give us the warm and friendly greeting when we arrive and leave your establishment.
For all of the reasons I have stated above….. this is why we choose to and will continue to entertain our friends, family and our customers at Big Rock. Keep up the great work!
Once again, Thank you so very much to you and all your staff for continuing to make our experience at Big Rock so special and enjoyable!
September 11, 2015
John Brown, one of your staff, was absolutely stellar in helping me when I suddenly became very ill on Saturday Sept 5th at about 8:30pm on the patio of your restaurant. He reassured me, and brought a wet cool cloth and water, asked the supervisor to arrange transportation back to my hotel, all without disturbing the event I was attending. (Colburn/Schoenbach rehearsal dinner for wedding season) I am SO grateful, and was afraid I would need an ambulance, but recovered pretty quickly after being nauseous – one of the restaurant’s valets drove me to the Townsend hotel and he was also polite and caring. I was traveling alone from Boston, and have the highest praise for your staff who took care of me in MI! Fortunately, I was fine the next day as a wedding guest. Please extend my warm thanks to all, esp John B.
September 10, 2015
We attended the Vista Maria event Sept 10 and are extremely impressed at the excellent food, and perhaps more important: the staff. From the bartenders to the waitstaff, each was friendly, engaged and TRULY interested in delivering quality service. We commend you and plan to make a reservation for dinner soon!
Please pass along our comments to the Waitstaff and to the Chef staff.
Superb! 5 stars!
Cormorant Company, Inc
August 21, 2015
I just wanted to thank you for all your help planning and executing our company dinner last month. Everyone told me they loved the food and the space, we all had a great time.
August 19, 2015
We wanted to thank you for a very successful event last night! The rain cleared up just in time and we were able to enjoy a wonderful summer evening! The Gazebo is very comfortable and stylish! Louise and Rich were very attentive and helpful , the food was replenished regularly and very tasty and John the bartender did not let us go thirsty! Please extend our appreciation to them as well. DSM will definitely be back in the future!!
May 29, 2015
I just wanted to let you know that last weekend was the best!!!! The food was great; the staff was better – thanks for helping to make a wonderful event even better!
May 7, 2015
I so appreciate you! As always, thank you for making another outstanding event for us!
We are proud to have been recognized over the years with the following awards for our culinary and service excellence.
Norm and Bonnie LePage Named into the 2016 Honorary Member Induction of the American Culinary Federation’s Michigan Chefs de Cuisine
Executive Pastry Chef Eric Voigt Named 2015 Pastry Chef of the Year – American Culinary Federation’s Michigan Chefs de Cuisine Association